General Ordering Information:
AUTHENTICITY
All the items listed on this website, to my knowledge, are original pieces. The artillery shells have not been repaired or painted black to conceal any plastic filler or bondo. All the shells have been coated with a satin polyurethane for preservation. All the items offered for sale were purchased from reputable dealers, collectors or diggers, and many of the items have been re-inspected to insure that they are original pieces. A refund will be given on any item if it is determined by a qualified reputable dealer, in writing, that it is a reproduction/fake piece. This is conditioned upon the buyer producing all documentation, including pictures showing that the item was purchased directly from this website. This refund is good for one year from the date of purchase. This refund policy does not apply to a consigned piece. A consigned item will be designated as such in the description.
ORDERING
To place an order, please contact Brian Lown at hamptonroadsrelics@gmail.com to make sure that the item is still available for sale. Please include in your email the item number and a brief description of the piece. You can also reach me at 757.430.2110 or 757.675.5667. All items for sale are on a first come, first serve basis. The buyer will be responsible for paying the postage and insurance to cover the item. If you decline insurance, then the risk falls to the buyer and the seller is not responsible for any item that is lost or accidentally damaged by the post office. Please keep in mind that postage on an artillery shell can be expensive because of the weight so I recommend that you use ground service on most shells. It may take longer for the shell to arrive, but will cost less to ship.
PAYMENT
Please forward a check, money order or cashiers check made payable to Brian Lown and mail it to PO Box 6885, Virginia Beach, Virginia 23456. The check must clear before I can ship the item. Please be patient in this regard as it can take up to 10 days for an out of state check to clear. Items paid by money order or cashier check will ship immediately upon receipt. Please do not send cash. I am not responsible for it if it gets lost in the mail. I do not accept PayPal or credit card.
INTERNATIONAL SALES
At this time I do not sell and ship overseas. I am not familiar with any of the custom regulations to know if I am violating any laws in a particular country by mailing a weapon, such as a sword, knife, musket, revolver or a Civil War artillery shell. I am sure someone will tell me that I am not violating any laws, but I cannot take that risk.
RETURNS AND REFUNDS
A refund of the sale price is allowed if the buyer returns the item within 5 days of receipt, no questions asked. This is conditioned upon the item being returned in the same condition as it was mailed and shipping charges are non-refundable. The buyer must return the item with insurance so both parties are protected from any loss or damage. Once the item is received, a refund will be mailed.
SHOWS
All items listed on this website are subject to being sold at the civil war and gun shows. If you would like one of the items listed please let me know ahead of time, otherwise the item may be sold at the show.
LAYAWAY
Layaway is available, however please make sure that you really want the item and that you intend to follow through on the purchase. Otherwise, you run the risk that you may lose your deposit if the item is not paid for in full within 60 days. You must pay a third of the sale price to place the item on layaway. There are no refunds or returns on layaway items. There is no layaway on any consigned pieces.
OTHER TERMS
See FAQ's for other terms and conditions.
